Ticket Approvals (Approvers and Master administrators only)
Nominated staff will be appointed to review ticket requests and decide if these requests are approved, rejected or waitlisted.
- The nomination of up to 5 administrators to approve tickets.
- An additional Approvals tile will show Approvers only.
- An alert flag on the Approvals tile on the Welcome page to show when tickets requests need to be managed.
- To view a summary of all the ticket requests.
- These requests can be sorted and searched.
- All requests can be reviewed, approved, rejected or waitlisted.
- 'High Users' are identified
- An approver can allocate a priority status to each requestor. A higher priority status puts their name at the top of a request list, assisting the Approver to allocate tickets to more senior people.
- An approver can make comments to the requestor once they have decided to approve, reject or waitlist the request. These comments are included in the approval, rejection or waitlist emails.